Terms of service
Terms of Service
Last updated: 14 October 2026
1. About us
This website and online shop are operated by BEATNIK Coffee and Sando Ltd (“BEATNIK”, “we”, “us” or “our”), a company registered in Scotland under number SC711658. Our registered office is 2 Brougham Place, Edinburgh, Scotland, EH3 9HW. VAT number: GB404704722. Email: info@beatnik.cafe.
These terms apply when a consumer purchases products from www.beatnik.cafe. They do not affect your statutory rights.
2. Products
We take reasonable care to describe and display products accurately. Images are illustrative, and colours or packaging may vary slightly. Availability may change and we may reasonably limit quantities or withdraw products.
Please read all ingredient, allergen, storage and preparation information on the product page and packaging. If you have an allergy or dietary requirement, contact us before ordering. We cannot guarantee that products are free from traces of allergens unless expressly stated. Follow all use-by, best-before and storage instructions.
3. Placing an order
By ordering, you confirm that your information is accurate, you are authorised to use the payment method and you can legally enter into the purchase. An acknowledgement confirms receipt, not necessarily acceptance. A contract is formed when we send an order or dispatch confirmation.
We may decline or cancel an order before dispatch if a product is unavailable, there is an obvious error, payment is not authorised, we reasonably suspect fraud or we cannot deliver to the address. Any payment already taken for a cancelled order will be refunded.
4. Prices and payment
Prices are in pounds sterling and include UK VAT where applicable. Delivery is added at checkout. For international orders, our price excludes foreign import duties, taxes, customs charges and handling fees. Payment must be authorised before dispatch.
5. Delivery charges
UK orders are sent with Royal Mail. Orders to the European Union and the rest of the world are sent with DHL. Every dispatched order includes tracking. Standard charges are:
- United Kingdom: £10
- European Union: £30
- Rest of World: £40
The applicable charge is shown at checkout. Future price changes will not affect an accepted order.
6. Dispatch and delivery
Orders placed before 12 noon Monday to Friday are normally dispatched the same working day. Orders placed after 12 noon, at weekends or on applicable public holidays are normally dispatched the next working day.
Same-day dispatch is an estimate, not a guaranteed delivery time. Delivery times vary according to destination, carrier service levels, customs and circumstances outside our reasonable control. Tracking is sent using the details supplied with the order. You are responsible for providing a complete and accurate delivery address.
Unless otherwise agreed, UK consumer orders will be delivered without undue delay and within 30 days after the contract is formed. Contact info@beatnik.cafe about a material delay.
7. International orders
International deliveries may be inspected or delayed by customs. Import duties, taxes, customs charges, brokerage fees and similar amounts are the recipient’s responsibility and payable upon or before delivery. Customers must check that products can lawfully be imported into their destination.
If a parcel is refused, unclaimed or returned because charges were unpaid or import requirements were not met, we may deduct reasonable delivery, return and handling costs from any refund where legally permitted.
8. Delivery problems
Contact us promptly if an order is damaged, incomplete, incorrect or late. Include your order number and, where reasonably possible, photographs of the parcel, packaging, label and affected products. This helps us investigate and does not limit your statutory rights.
Responsibility for the goods passes to you when delivered to you or a person identified by you. We are not responsible for delays caused by incorrect address details or failure to collect a parcel, although we will reasonably assist.
9. Cancelling before dispatch
Email info@beatnik.cafe immediately with your order number. We will try to stop the order but cannot guarantee cancellation after processing or dispatch has begun.
10. UK cancellation rights
For most non-perishable products bought online, UK consumers may cancel without giving a reason by notifying us within 14 days after receipt, then returning the goods within a further 14 days.
Unless goods are faulty, incorrect or not as described, you pay the return cost and must take reasonable care of them. We may make a lawful deduction for handling beyond what would reasonably be permitted in a shop.
The cancellation right may not apply to goods liable to deteriorate or expire rapidly, personalised goods, or sealed goods genuinely unsuitable for return for health or hygiene reasons once unsealed. Food is not automatically excluded; any exception will be applied according to the particular product and its condition.
11. EU and EEA right of withdrawal
If you are a consumer in the EU or EEA, you generally have 14 days from the day you receive the goods to withdraw from an eligible distance purchase without giving a reason. To exercise this right, send a clear statement to info@beatnik.cafe before the period expires. You then have 14 days to return the goods.
Unless the goods are faulty, incorrect or not as described, you are responsible for the direct return cost. We will refund the product price and the cost of our least expensive standard delivery option within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the goods or evidence that you sent them back, whichever occurs first. Any additional cost for premium delivery is not refundable.
The withdrawal right does not apply where a legal exception applies, including goods liable to deteriorate or expire rapidly, personalised goods, and sealed goods unsuitable for return for health or hygiene reasons once unsealed. Mandatory rights under the law of your country remain unaffected.
12. Faulty, damaged or incorrect goods
Nothing in these terms affects your rights where goods are faulty, damaged, unsafe, incorrectly supplied or not as described. Contact info@beatnik.cafe and see our Return and Refund Policy.
13. Refunds
Refunds normally use the original payment method. Timing and delivery-cost refunds are handled in accordance with the applicable statutory right and our Return and Refund Policy.
14. Promotions
Additional terms may accompany promotions. Unless stated otherwise, discount codes cannot be exchanged for cash, applied retrospectively or combined. We may correct obvious errors or misuse without affecting already accepted valid orders.
15. Our responsibility
We are responsible for foreseeable loss caused by our breach or failure to use reasonable care and skill. Nothing excludes liability where unlawful, including for death or personal injury caused by negligence, fraud or statutory consumer rights. We are not responsible for business losses from a consumer purchase or losses not reasonably foreseeable when the contract was formed.
16. Events outside our control
We are not responsible for delay or failure caused by events outside our reasonable control, including postal disruption, severe weather, transport interruption, customs delays, system failure or government action. We will take reasonable steps to reduce the effect. Your rights concerning significantly delayed or undelivered goods remain unaffected.
17. Website use
You must not misuse the website, introduce malicious code, attempt unauthorised access, scrape it unlawfully or use it to infringe another person’s rights. Website content, branding and imagery are owned by or licensed to us and may not be reproduced commercially without written permission.
18. Personal information
We process personal information as described in our Privacy and Cookie Policy.
19. Changes
The terms applying to an order are those available when it is placed. We may amend these terms for future orders to reflect changes in our business, delivery arrangements or law.
20. Governing law and disputes
These terms are governed by Scots law. If you live elsewhere in the UK, you retain applicable mandatory consumer protections and may bring proceedings in courts available under consumer law. Customers outside the UK retain any mandatory local protections that apply.
Please contact info@beatnik.cafe first so we can try to resolve a complaint.