Privacy policy
Privacy and Cookie Policy
Last updated: 14 October 2026
Who we are
BEATNIK Coffee and Sando Ltd (“BEATNIK”, “we”, “us” or “our”) is responsible for personal information collected through www.beatnik.cafe and our online shop.
Company number: SC711658
Registered office: 2 Brougham Place, Edinburgh, Scotland, EH3 9HW
VAT number: GB404704722
Email: info@beatnik.cafe
Information we collect
We may collect your name, contact details, billing and delivery addresses, order and payment information, communications, marketing preferences, device and browser information, IP address, cookie identifiers, website activity and fraud-prevention information.
Payment-card information is processed by our payment providers. We generally receive limited transaction information rather than complete card details.
How we use information
- to process, deliver and manage orders, returns and refunds;
- to provide customer service and respond to enquiries;
- to operate, secure and improve our website and services;
- to prevent fraud and comply with legal, tax and accounting obligations;
- to measure website performance and understand how visitors use the site; and
- to send marketing where you have consented or where otherwise permitted by law.
Legal bases
Depending on the activity, we process personal information because it is necessary to perform a contract with you, comply with a legal obligation, pursue our legitimate interests in operating and protecting the business, or because you have given consent. You may withdraw consent at any time without affecting earlier processing.
Shopify
Our online store, checkout and related commerce services are powered by Shopify. Shopify processes information needed to host the store, complete transactions, prevent fraud and provide platform services. Shopify may process information in countries outside the UK or EEA under appropriate safeguards.
Google Analytics
We use Google Analytics, subject to your cookie choices where consent is required, to understand website traffic, page use and performance. Google may receive device, browser, IP-address and activity information through analytics cookies or similar technologies. You can change or withdraw your cookie choices through the cookie settings available on our website.
Omnisend
We use Omnisend to manage email marketing and some customer communications. If you subscribe or otherwise receive permitted marketing, Omnisend may process your name, email address, preferences, engagement information and relevant order information. You can unsubscribe using the link in any marketing email or by contacting info@beatnik.cafe.
Other recipients
We may share information with payment providers, Royal Mail for UK deliveries, DHL for EU and rest-of-world deliveries, professional advisers, IT and security providers, regulators and authorities where required. We share only what is reasonably necessary for the relevant purpose.
International transfers
Some providers may process information outside the UK or EEA. Where required, we use recognised safeguards such as adequacy regulations or approved contractual protections.
Cookies
Cookies and similar technologies help the website function, remember choices, analyse traffic and, where enabled, support marketing. Strictly necessary cookies are used to provide requested services and cannot always be switched off. Analytics and marketing cookies are used only where permitted and, where required, after consent.
You can accept, reject or adjust non-essential cookies through our cookie banner or cookie settings. You can also control cookies in your browser, although blocking necessary cookies may affect site functions.
Retention
We keep personal information only for as long as reasonably necessary for the purposes described above, including customer service, legal, tax, accounting, fraud-prevention and dispute requirements. Different information may have different retention periods.
Your rights
Depending on where you live, you may have rights to access, correct, erase, restrict or object to processing, receive a portable copy, withdraw consent and complain to a data-protection authority. UK residents may complain to the Information Commissioner’s Office. EU and EEA residents may complain to their local supervisory authority.
To exercise a right, email info@beatnik.cafe. We may need to verify your identity before responding.
Security and children
We use reasonable organisational and technical measures to protect personal information, but no system is completely secure. Our online shop is not directed to children, and we do not knowingly collect personal information from children without appropriate authorisation.
Changes
We may update this policy to reflect changes in our practices, services or legal obligations. The latest version will be posted here with the updated date.
Contact
BEATNIK Coffee and Sando Ltd
2 Brougham Place, Edinburgh, Scotland, EH3 9HW
info@beatnik.cafe