Refund policy

Return and Refund Policy

Last updated: 14 October 2026

We want you to be happy with your order. This policy explains cancellation, withdrawal, return and refund rights. It does not limit any statutory consumer rights.

Contact us first

Before returning anything, email info@beatnik.cafe with your order number and the reason for contacting us. Do not send returns without contacting us first.

UK cancellation rights

For most eligible non-perishable goods bought online, UK consumers may cancel without giving a reason by notifying us within 14 days after receiving the goods. After notifying us, you must return the goods within a further 14 days.

Unless goods are faulty, damaged, incorrect or not as described, you are responsible for the direct return cost and for taking reasonable care of the goods. We may make a lawful deduction if their value has been reduced by handling beyond what would reasonably be permitted in a shop.

EU and EEA right of withdrawal

If you are a consumer in the EU or EEA, you generally have 14 days from the day you receive the goods to withdraw from an eligible distance purchase without giving a reason. Send a clear statement to info@beatnik.cafe before the withdrawal period expires. You then have 14 days to return the goods.

Unless the goods are faulty, damaged, incorrect or not as described, you are responsible for the direct return cost. We will refund the product price and the cost of our least expensive standard delivery option within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the goods or evidence that you sent them back, whichever occurs first. Any additional cost for premium delivery is not refundable.

Exceptions

Cancellation or withdrawal rights may not apply where a legal exception applies, including goods liable to deteriorate or expire rapidly, personalised goods, and sealed goods unsuitable for return for health or hygiene reasons once unsealed. Food is not automatically excluded; any exception will be applied according to the particular product, its condition and applicable law.

Faulty, damaged or incorrect goods

If your order is faulty, damaged, unsafe, incomplete, incorrect or not as described, email info@beatnik.cafe promptly. Include your order number and, where reasonably possible, photographs of the parcel, packaging, shipping label and affected products. We will provide an appropriate remedy under applicable law, which may include a replacement, repair, price reduction or refund.

Where the goods do not conform to the contract, we will cover reasonable return costs where required by law.

How to return goods

After contacting us, securely package the goods and follow the return instructions we provide. Please obtain proof of posting and keep it until the return is completed. You are responsible for the goods until they reach us, except where applicable law provides otherwise.

Refunds

Approved refunds are made to the original payment method unless otherwise agreed. Bank or payment-provider processing times may apply after we issue the refund.

For a valid statutory cancellation or EU/EEA withdrawal, we refund the product price and the cost of our least expensive standard delivery option. We do not refund the additional cost of premium delivery. We may withhold reimbursement until we receive the goods or evidence that they were sent back, where permitted by law.

International customs charges

Import duties, taxes, customs charges and brokerage fees are not normally refundable by us. You may need to apply to the relevant authority or carrier. If a parcel is refused, unclaimed or returned because customs charges were unpaid or import requirements were not met, we may deduct reasonable delivery, return and handling costs from any refund where legally permitted.

Contact

BEATNIK Coffee and Sando Ltd
2 Brougham Place, Edinburgh, Scotland, EH3 9HW
info@beatnik.cafe